FAQs

📧 How can I contact Nexamake?

You can email me at contact@nexamake.com and I’ll be happy to help with whatever you need!

🌍 Do you ship worldwide?

Yes! Nexamake ships worldwide.

📦 Where do you ship from?

All orders are shipped from Hong Kong.

🔄 Can I change or cancel my order?

Since I aim to process orders as quickly as possible, you must request any changes or cancellations within 12 hours of placing your order. After this time, requests cannot be guaranteed. However, once your order arrives, you can still return it for a full refund.

💳 What payment methods do you accept?

I accept all major credit cards (VISA, Mastercard, AMEX) as well as PayPal.

🕒 When will my order be processed?

Orders are processed Monday to Friday.

  • Processing time: 1–3 business days

  • Shipping begins the following business day after processing
    Please allow extra time during holidays or sale seasons.

🚚 How long will it take to receive my order?

Due to high demand, orders typically arrive within 2–4 weeks.

📭 What if I don’t receive my order?

If you don’t receive your order within 30 days after shipping, you are eligible for a full refund.

💰 Will I be charged customs or taxes?

Prices on our site are displayed tax-free in USD. Depending on your country, you may need to pay import duties, taxes, or customs fees once your order arrives. These are determined by your local customs office and are the responsibility of the customer.
Nexamake is not responsible for delays caused by customs. For more information, please contact your local customs office.

↩️ How do I return an item?

Please contact me at contact@nexamake.com with your order details.

❌ What if the item I received is defective, incorrect, or damaged?

If you receive an item that is defective, incorrect, or damaged, please email me with:

  • Your order number

  • Photos of the product and packaging

I’ll do my best to resolve your case as quickly as possible.

💵 When will I receive my refund?

  • Refunds are issued to your original payment method

  • Credit/debit card refunds usually take 7–10 business days to appear, depending on your bank

  • If you haven’t received your refund yet, please first contact your bank or card issuer, as processing times can vary